These terms are between Ragg and every user of the platform

Effective Date: August 2023

Welcome to Ragg! These Terms and Conditions ("Terms") govern your access to and use of Ragg and its related services. By using our platform, you agree to comply with these Terms, so please read them carefully.

1. Overview of Ragg’s platform:

Ragg is an online marketplace that connects homeowners ("Customers") seeking cleaning services with independent cleaning professionals ("Cleaners"). Our platform facilitates the booking process and provides a secure environment for both Customers and Cleaners to engage in service transactions.

2. Insurance Requirement and Vetting process

For the safety and protection of all parties involved, Ragg requires all Cleaners to carry a minimum liability insurance coverage of $100,000 (or any other amount specified). This insurance requirement is designed to provide peace of mind and ensure a secure service experience for Customers.
Certainly! Here's the updated section, including the vetting process with Checkr:

Vetting Process and Background Checks:

Ragg is committed to providing a safe and reliable service environment for all users. As part of our vetting process, we require all Cleaners to undergo a comprehensive background check. To facilitate this process, Ragg has integrated with Checkr, a reputable third-party vendor specializing in background screening services.

How the Vetting Process Works:

• a. Background Check Authorization: When Cleaners sign up on Ragg, they grant consent for us to conduct a background check using Checkr's services. The background check may include criminal record searches, identity verification, and other relevant checks.
• b. Payment for Background Checks: Cleaners are responsible for the payment of the background check fee directly to Checkr. Ragg does not handle any financial transactions related to background checks.
• c. Checkr's Verification:Checkr conducts the background checks based on the information provided by the Cleaners during the sign-up process.
• d. Vetting Approval: Once a Cleaner successfully passes the background check, Ragg reviews the results to ensure compliance with our vetting standards. Cleaners who meet our requirements are eligible to provide their cleaning services on our platform.

Disclosure on Background Checks:

We want to assure our Customers that Ragg takes the vetting process seriously to maintain a secure and trustworthy service environment. However, it's essential to note that background checks may not be exhaustive, and individuals may still be eligible to offer services despite having passed the check. We encourage Customers to exercise their own judgment and due diligence when selecting Cleaners for their specific cleaning needs.

Ongoing Monitoring:

The safety and satisfaction of our users are paramount to us. While we conduct a thorough vetting process during the sign-up phase, we encourage our community members to report any concerns or issues related to the conduct of Cleaners using our platform. We will take appropriate actions, including reevaluating their eligibility to provide services through Ragg.

3. Cleaner Responsibilities:

Cleaners using our platform are considered independent contractors and are responsible for providing their cleaning services to Customers. They must adhere to the insurance requirement, maintain professional conduct, and deliver services in accordance with the Customer's preferences.

4. Customer Responsibilities:

Customers are responsible for providing accurate and complete information about their cleaning needs when booking services. They must also treat Cleaners with respect and communicate any special requirements or concerns in a courteous manner.

5. Payment and Fees:

Customers will be charged the total amount for the cleaning service, including Ragg’s platform fee and the Cleaner's fee. Ragg will distribute the Cleaner's fee, excluding the platform fee, directly to the Cleaner's account using our Stripe Connect integration.

6. Liability and Disclaimers:

Ragg acts as an intermediary connecting Customers with Cleaners. While we strive to provide a secure platform, we are not liable for any damages, losses, or disputes arising from the cleaning services provided by the Cleaners.

7. Privacy and Data Handling:

We are committed to safeguarding your privacy and personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.

8. User Conduct:

All users of Ragg must comply with our Code of Conduct, which promotes respectful and responsible behavior within our community.

9. Termination of Account:

Ragg reserves the right to suspend or terminate any user account that violates our Terms or Code of Conduct.

10. Modifications to the Terms:

We may update these Terms from time to time. Any changes will be posted on (policy url) and your continued use of the platform after such modifications indicates your acceptance of the revised Terms.

11. Governing Law and Jurisdiction:

These Terms are governed by the laws of Florida, The United States Of America and any disputes will be subject to the exclusive jurisdiction of the courts in Florida, USA.

12. Contact Us:

If you have any questions or concerns about these Terms or our platform, please contact us at help@raggcleaning.com

By using Ragg, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for being a part of our community!